Charter Life (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or interact with us.
1. Information We Collect
We may collect the following types of information:
Personal Information
This may include:
- Name
- Email address
- Phone number
- Date of birth
- Address
- Any information you provide when contacting us or using our services
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide and manage our services
- Communicate with you
- Respond to enquiries
- Improve our website and services
- Meet legal and regulatory obligations
- Prevent fraud and protect our business
We only collect information that is relevant and necessary.
3. Legal Basis for Processing
We process personal data based on:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate business interests
4. Sharing Your Information
We do not sell your personal data.
We may share your information with:
- Trusted service providers who help operate our business
- Regulatory or legal authorities when required by law
All third parties are required to keep your information secure and confidential.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
However, no method of transmission over the internet is completely secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal requirements
- Resolve disputes
When data is no longer needed, it is securely deleted or anonymised.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
8. Cookies
Our website may use cookies to improve functionality and user experience.
You can control cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.